Privacy Policy
Last Updated: June 2026
Welcome to YUMA Services. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and related services.
Information We Collect
Personal Information
We may collect:
- Name
- Phone number
- Email address (if provided)
- Delivery and service addresses
- Account information
Location Information
YUMA may collect your location information to:
- Provide accurate pickup and drop-off addresses
- Match users with nearby service providers
- Record where a delivery or service was completed
- Improve service quality and operational accuracy
Camera Access
YUMA may access your device camera to:
- Capture proof-of-delivery photos
- Record service completion evidence
- Support dispute resolution when necessary
Service and Booking Information
We collect information related to:
- Delivery requests
- Service bookings
- Booking history
- Provider interactions
- Transaction records
How We Use Your Information
- Create and manage user accounts
- Process bookings and delivery requests
- Connect customers with providers and delivery partners
- Improve our platform and services
- Communicate updates and notifications
- Prevent fraud and misuse
- Resolve disputes and support requests
Information Sharing
We may share information necessary to complete a booking with service providers and delivery partners, including:
- Name
- Phone number
- Pickup and delivery addresses
- Relevant booking details
We may also disclose information when required by law or to protect the safety and security of users and our platform.
We do not sell your personal information.
Third-Party Services & Integrations
To deliver a reliable and seamless experience, YUMA Services uses a number of trusted third-party platforms. Each integration is limited to what is necessary to provide the relevant feature. Below is a plain-language summary of what each service does and what data may be involved.
Google Firebase (Push Notifications)
We use Google Firebase to send push notifications to your device. These notifications keep you informed about important events such as delivery status changes (e.g., your parcel has been picked up, is out for delivery, or has been delivered) and home service booking confirmations.
Data involved: To deliver notifications to the right device, Firebase receives your device's push notification token — a unique identifier assigned by your mobile operating system. No personal details such as your name, phone number, or address are shared with Firebase beyond what is needed to route the notification to your device.
Purpose: Real-time delivery and booking updates so you are always informed without having to open the app.
For more information on how Google handles this data, please review the Google Privacy Policy.
Expo (Push Notification Relay)
YUMA uses Expo, a mobile development platform, as the intermediary that routes push notifications from our servers to your device. When we send you a notification, it first travels to Expo's infrastructure, which then forwards it to your device via Google Firebase (on Android) or Apple's notification service (on iOS).
Data involved: Expo receives your device's Expo push token (a unique identifier it assigns when you install the app) along with the notification content — such as a delivery status update or booking confirmation, which may include your order's tracking number. Expo does not receive your name, phone number, or payment details.
Purpose: Reliably delivering push notifications across both Android and iOS devices through a single, managed notification pipeline.
For more information on how Expo handles this data, please review the Expo Privacy Policy.
Facebook / Meta (WhatsApp Business API)
We use the WhatsApp Business API, provided by Meta, to send transactional messages directly to your WhatsApp account. These messages include delivery status updates and booking confirmations.
Data involved: To send you a WhatsApp message, your phone number is transmitted to Meta's messaging infrastructure. The content of each message is limited to information directly relevant to your booking or delivery (e.g., tracking number, current status, estimated time). We do not use this channel for marketing without your consent.
Purpose: Providing timely, convenient delivery and booking updates through a messaging platform you already use.
For more information on how Meta handles this data, please review the Meta Privacy Policy.
Google Sign-In & Apple Sign-In (Single Sign-On)
You can create a YUMA account or log in using your existing Google or Apple account. This is purely optional — you can always register with a phone number or email instead. Choosing Sign in with Google or Sign in with Apple means you do not need to create or remember a separate YUMA password.
Data involved: When you use this option, Google or Apple confirms your identity to us and shares only the basic profile information you have authorized — typically your name and email address. We do not receive your Google or Apple password. Apple's "Hide My Email" feature is fully supported, so you may share a private relay address if you prefer.
Purpose: Making account creation and login faster and more secure by relying on the identity verification already provided by Google or Apple.
For more information, please review the Google Privacy Policy and the Apple Privacy Policy.
Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
Data Retention
We retain information only as long as necessary to provide services, maintain records, comply with legal obligations, and resolve disputes.
Your Rights
You may request to:
- Access your personal information
- Update inaccurate information
- Delete your account
- Request deletion of certain personal data
Children's Privacy
YUMA is not intended for children under the age of 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on this page.
Contact Us
Email: yumaservices2026@gmail.com